Chilipad Cube Bed Cooling System - Cooling & Heating Mattress Topper, Dual Zone Individual Bed Temperature, Cool Sleep Enhancement, Temp Range of 60-115°F, WE Queen Bedsize (60"W x 80"L), Model: CP514

I have not woken up hot once since buying this product which was a issue for years prior. Very easy to set up and very comfortable .

I've had this for almost 20 years would know what to do without my cooling system My dog loves it too

The media could not be loaded. I bought my first chili cube in 2022. I’ve had trouble sleeping for my entire adult life and temperature regulation has a lot to do with it. As soon as I bought my chili pad, I loved it. I loved the wide range of temperatures, the lack of thickness of the pad and the overall comfort it provided, even when I wasn’t using the heating or cooling function (which was rare!). The pad feels high quality and you can hardly feel the tubules that run through it. I have never had a problem with it leaking but the fit for the chili pad “for me” king size was not great. It would constantly bunch up and leave you with a portion of bed that was not temperature regulated. I was able to live with constantly adjusting it though, until it stopped working all together.About a year after purchasing, my chili cube starting showing random codes on the screen, flashing its lights and making strange noises. It stopped heating or cooling. I was devastated but the customer service team came through and sent me a replacement, as I was still within the warranty period. A year later, that one stopped circulating the water. As I was now out of the warranty period, they would not send me a replacement for free. I was dependent on the chili pad for sleep at this time so I forked out over 1k on buying the king sized chili pad with two cubes, so both my partner and I could enjoy the temperature control. I purchased this is in July of 2024. In November of 2024, my cube again stopped circulating water. They provided me with a shipping label to send it back and sent me a new cube as a warranty replacement. All in all, I was without a cube for my chili pad for about a week and a half. I’m extremely unhappy with this considering system is about 4 months old and very expensive. I shouldn’t have to be without it at all. I received the replacement cube earlier in the week and it also does not circulate the water needed for temperature control. I’m extremely frustrated with this situation, as I now need to wait for sleep.me to get back with me again to address this issue. This system is way too expensive and way too new to be operating this poorly. There are several other systems that are available now that offer similar temperature regulation that I would encourage you to try. I will be purchasing one of those as my next system unless the quality of chili pads improves. Going through 4 chili cubes in 2 years isn’t acceptable.Edit: 2/9: Both of our chilicubes stopped working again. We received replacements but one does not work. 13 days after requesting help, I still do not have a working chili cube. Video is of the replacement and the sounds it’s making instead of cooling and heating the water.

Spent a lot of time and money looking for a way to help me sleep. Short description, for the last 10 years I’ve been a “volcanically hot sleeper”, picture sleeping next to someone who feels like they just finished a marathon. I agree it was nasty so, Stumbled upon this little gem. Watched promo video and was like that’s me.Then I started reading the reviews, and even though I had already placed my order I was considering canceling based on the 1 month in people started having issues. I’ve owned mine 1 month running it at least 9 hours a day in the 50’s and it works great. I think some of the issue people where having have to do with how they maintained their units. Every week or every other week I change the water out of the units which typically helps with any cooling issues. I can’t really explain it other than after a week or 2 the machine will struggle to achieve temp so that’s when I dump the water out and refill it. You’re also supposed to clean it monthly so that could explain some of the other negative reviews. I did have an issue with one of the units not pumping water when I first got it but I lifted the machine above the bed and a syphoning effect fixed the issue with no noticeable issue after.As an average sized American male, I do notice the water lines but they don’t bother me, lines run from head to toe with 8-10” spacing, it’s actually better than I would have expected for comfort. Machines make noise but noise is negligible. My fan running in the other room is often louder. If you like absolutely silence do not buy.Wish remotes showed actual temp with set temp.Update:12/15/21 through the course of changing sheets I’m pad started to develop a leak. I reached out to chili and with in 2 days someone emailed me verified me and walked me through the warranty claim. I was honestly dreading the response, but nope chili made the process super easy, super painless, and if anything has made me a life long customer. You just don’t see customer service that good at this time of year in this kind of market. Two thumbs up to Mary the ‘sweet dreamer’ specialist who helped me.I could see how someone who is buying this product for luxury may find flaws but if your genuinely are looking for a reputable company with an affordable sleep climate control system because you just sleep too hot or cold, this is the product for you. I love it and I think any reasonable person would, unless you have a manufacturing issue which happen inwhich case talk to their customer service it’s easy and they take care of you.